Increasing Consistency in Content and Delivery to Build User Trust and Satisfaction
The Goal.
To make data-driven design decisions about content and delivery systems and improve the consistency of the user experience in three areas:
where and when students start their user journey
out-of-box experience of content and benchmarks for faculty
delivery of personalized and customized content for students
My Role.
Project manager and juggler, leading iteration of content drafts, pilot testing, and ensuring data-informed decision making. Partnered with cross-functional teams across campus and managed differentiated user content needs (i.e., faculty vs students).
Three Significant Outcomes.
Designed scenario-based onboarding task to increase student confidence about which class to take to begin their college journey.
Created common content hub for faculty and co-wrote >100 content templates, modules, checklists, and scaffolded assignments for faculty use “straight out of the box”
Developed diagnostic tool, delivered to >2000 students/year, which surfaces personalized content to support reading skills